Return & Refund Policy

Last updated: July 10, 2026

This Return & Refund Policy applies to purchases made from Flins. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For oven mitts, please keep the original packaging until you confirm material, color, size, cuff style, grip pattern, and package quantity match the listing.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned oven mitts should be unused, unwashed, clean, dry, complete, and free from food residue, oil marks, burn marks, odors, detergent scent, or household wear.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at info@flins.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 1821 SE 4TH Ave Fort Lauderdale, 33316 United States.

Include your order number, checkout email, item name, and photos if the request involves transit damage, incorrect color, missing mitt count, or visible defect.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days.

EXCHANGES AND CANCELLATIONS

Exchanges are accepted when the returned product qualifies and the requested replacement is available. Cancellation requests can be reviewed before the order has been processed or shipped.

Oven Mitt Return Review

During inspection, we review fabric condition, grip texture, stitching, cuff shape, quantity, packaging, and whether the product remains new and unused.